Refund policy

At Meerami, every piece is crafted for everyday wear. Since jewellery is a personal-use product, we follow a limited return & exchange policy to maintain hygiene and quality standards.

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No Refund to Bank / Original Payment Method

• We do not offer refunds to bank accounts, cards, UPI, or original payment methods.

• Once an order is placed and delivered, monetary refunds are not applicable.

Exchange Policy (₹150 Exchange Fee)

We offer product exchange under the following conditions:

• Exchange request must be raised within 7 days of delivery

• Product must be:

  • Unused

  • In original condition

  • With original packaging, tags, and invoice

How exchange works:

1. Customer initiates an exchange request

2. Product is returned to our warehouse first

3. After quality check approval, the replacement product is shipped

🔸 Exchange fee: ₹150
(Charged to cover reverse pickup + re-shipping)

 Store Credit Option (₹70 Return Pickup)

If you do not wish to exchange, we offer store credit instead.

• Store credit is issued after the product is returned and approved

• Return pickup fee: ₹70 (deducted from credit value)

• Store credit:

  • Is issued as a coupon code

  • Is valid for 6 months from date of issue

  • Can be used on any product on our website

  • Cannot be converted to cash or refunded

 Items Not Eligible for Return / Exchange

• Used or damaged products

• Products returned without original packaging

• Items showing signs of wear, scratches, or tampering

• Orders beyond the 7-day return window

• Free gifts or promotional items

 Return Pickup & Quality Check

• All returns are subject to warehouse quality inspection

• Meerami reserves the right to approve or reject returns if conditions are not met

• Exchange or store credit is processed only after product reaches our warehouse

 Processing Timeline

• Reverse pickup: 3–5 working days

• Quality check: 1–2 working days after receipt

• Exchange shipment / store credit: within 2–3 working days after approval

 Need Help?

For return or exchange requests, contact us at:
📧 support@meerami.in
📱 9664098663